If you’re having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active, this issue is usually related to how user permissions and property associations are managed. Deleting or removing users depends on whether the user exists only at your property level or across the broader PMI system. To resolve common questions and...
Smart MTD hours (month-to-date) and Smart Month-End hours represent different time perspectives of the same Smart forecast.Smart MTD shows the cumulative Smart hours up to the current date, while Smart Month-End shows the full-month projection.The way these hours are calculated may differ depending on how your Smart forecast is configured — either using a primary cost driver only or machine...
The d2o customer base continues to grow steadily Here is a snapshot as we head into Q4 2025: 1,000+ hotel chains and properties across multiple markets 21,000+ hoteliers leveraging PMI to improve daily performance <1% adoption of PMI Plus, our most advanced module, reserved for the truly data-driven elite 57%+ of customers actively using the GoGreen module, aligning operations with...
The Last Year productivity column in Budget & Forecast may display as 0.00, even though actuals (hours, room nights, revenue) exist for the period. Symptoms In Budget & Forecast, LY productivity = 0. In Cockpit, LY hours are visible. In Live Forecast, LY cost drivers are visible. Despite this, productivity is not calculated in Budget & Forecast. Cause This might not be a bug....
About PMI Modules and Navigation PMI is structured into modular components to help users navigate tasks efficiently. Understanding how modules, views, and pages are organized will help you find the right workspace quickly—whether you’re analyzing revenue, adjusting forecasts, or tracking sustainability goals. PMI modules overview PMI is built around a core module with several optional...
Scenario: A single day (concert, trade-fair, planned outage, etc.) will spike or dip demand. If you leave it untouched, PMI Prediction will use normal history and likely forecast too low (or too high). After the day passes PMI will auto-classify it as an outlier, but you still need an accurate forecast today for staffing and revenue planning. Step 1 – Override the day in Live Forecast Go to...
Use the “Weight (high → low)” view and follow this checklist in the PMI adoption index. Colour only shows how far off-target a department is.Weight shows how much that miss drags the hotel’s score.Fix the first bar that combines low colour and serious weight—sometimes that’s a wide amber, not a thin red. 1. Find the first non-green bar Green ＝ on target → skip. Amber / Red ＝ below target →...
Symptom: PMI Adoption Index slips below the target (8.0) or the Index trend graph shows a downward slide. 1. Pin-point the heaviest drag Open Organization overview. The thicker the green / orange bar, the more weight that department (or routine) carries in the total score. Start with the bar named in Department to focus on – lifting that one moves the needle fastest. Tip: Skip hygiene tiles...
Symptom In one cockpit the Schedule table shows no note icon beside the daily hours, while other departments do show it. Cause That cockpit contains more than one schedule row for the same day (e.g., “Front Office – Scheduled” + “Reservation desk”).When several rows exist, PMI collapses them into a single line. The note icon only appears once you expand the day so PMI knows which row you want...
Every day 1. Banner is green? Great – data’s in. If red, chase the missing file. 2. Progress bar colour: • Red bar → already over target → find the leak today.• Amber bar → slightly above forecast → ask the team what changed.• Green bar → on pace → no action. 3. Leave a one-line comment (“Boiler fault – gas up 18 % – engineer booked”). 4. Update your tasks (tick what’s done, add new fixes)....