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Troubleshooting

Forecast discrepancies in cockpits

If the forecast data in the cockpit does not match the actuals, showing discrepancies in the Monthly To Date (MTD) usage, a potential cause is that a cost driver was not forecasted, leading the system to calculate zero forecast and only display actuals. Steps to Resolve: 1. Verify Cost Drivers: Ensure all relevant cost drivers have been forecasted for the period in question.2. Update...

Split management in the mapping view

Here is a short introduction to understand how values or accounts are split across multiple departments in PMI. Split Mapping Overview: Splits allow you to allocate a percentage of an account’s value to multiple departments. For instance, if a revenue account is relevant to both the Executive Lounge and Breakfast, you can use the “Split mapping” feature to divide the value accordingly....

Adjusting productivity targets in budget and forecast

Issue: Productivity targets are not aligning with actual performance, and adjustments are needed to improve the PMI adoption index score. Recommendation: One idea can be to copy the Live forecast number into the Forecast to align the numbers initially. Adjustments made in the Budget and Forecast module are critical for accurate performance tracking and cannot be altered directly within the...

Inability to edit data for a specific period

A "frozen" screen issue could be related to period locking. This would result in an inability to make any modifications to schedules, reports, or other entries for a specific period. Check the Period Locking Settings: This issue is often related to the period locking feature in the PMI system. When a period is locked, it prevents any changes from being made for that time frame. Check the...

Difference Between Live Forecast and PMI Prediction

If there is a recalculation of the PMI Prediction due to season generation, new file import, or manual calculation, it takes time for the ML algorithms to fully update. The Live forecast values will only update once all dates in the viewed period are completely updated. Thus, there might be a delay, and the Live forecast might not immediately match the PMI Prediction.

Manual changes overwritten at Live forecast import

Legacy PMI System Issue: Pickup column doesn’t “gray out” when importing Live forecasts. Cause: This is the design of the legacy PMI system. Effect: Manual changes in the pickup column will be overwritten with each import. New PMI System Preserving Manual Changes: Enable Editing: Click the robot icon (if auto-forecasting is enabled) or the import icon next to the day you want to edit. Edit...

Enhancing forecast accuracy: Leveraging PMI’s auto forecasts

Discrepancies in the imported Room Night live forecast can impact the generation of live forecasts for arrivals, departures, and stayovers. To address this, it's recommended to utilize PMI's auto forecasts. These forecasts are typically more accurate as they rely on machine learning and historical data. Ensuring the accuracy of the imported Room Night live forecast is crucial, as it directly...

Activating PMI Automation for Room Forecasts

If your room forecasts are still in manual mode and you want to activate PMI automation, you can use the “Calculate Live Forecast” tool in the Live Forecast view without needing to contact support. Follow these steps: Access Live Forecast View: Navigate to the Live Forecast view in your PMI software. Open Tools: Click on the “Tools” menu to open the Live Forecast tools. Calculate Live...

Adjusting decimal precision in the labor cockpit table

If you're having trouble manually entering decimal precision in the cockpit table, please review the settings in the Tools menu: Open Tools Menu: In the PMI Labor Cockpit, navigate to the Tools menu  1 . Access Settings: Click on "Settings" within the Tools menu  1 . Change Decimal Precision: Find the option for setting the number of decimals for hours. Adjust to your preference. Save...