A "frozen" screen issue could be related to period locking. This would result in an inability to make any modifications to schedules, reports, or other entries for a specific period. Check the Period Locking Settings: This issue is often related to the period locking feature in the PMI system. When a period is locked, it prevents any changes from being made for that time frame. Check the...
If there is a recalculation of the PMI Prediction due to season generation, new file import, or manual calculation, it takes time for the ML algorithms to fully update. The Live forecast values will only update once all dates in the viewed period are completely updated. Thus, there might be a delay, and the Live forecast might not immediately match the PMI Prediction.
Legacy PMI System Issue: Pickup column doesn’t “gray out” when importing Live forecasts. Cause: This is the design of the legacy PMI system. Effect: Manual changes in the pickup column will be overwritten with each import. New PMI System Preserving Manual Changes: Enable Editing: Click the robot icon (if auto-forecasting is enabled) or the import icon next to the day you want to edit. Edit...
Recommended hours for similar revenue on different dates can vary due to a combination of factors including the monthly productivity forecast, historical staffing patterns, and other factors recognized by the machine learning capabilities of the SMART forecast.
Discrepancies in the imported Room Night live forecast can impact the generation of live forecasts for arrivals, departures, and stayovers. To address this, it's recommended to utilize PMI's auto forecasts. These forecasts are typically more accurate as they rely on machine learning and historical data. Ensuring the accuracy of the imported Room Night live forecast is crucial, as it directly...
If your room forecasts are still in manual mode and you want to activate PMI automation, you can use the “Calculate Live Forecast” tool in the Live Forecast view without needing to contact support. Follow these steps: Access Live Forecast View: Navigate to the Live Forecast view in your PMI software. Open Tools: Click on the “Tools” menu to open the Live Forecast tools. Calculate Live...
If you're having trouble manually entering decimal precision in the cockpit table, please review the settings in the Tools menu: Open Tools Menu: In the PMI Labor Cockpit, navigate to the Tools menu 1 . Access Settings: Click on "Settings" within the Tools menu 1 . Change Decimal Precision: Find the option for setting the number of decimals for hours. Adjust to your preference. Save...
FTE, or Full-Time Equivalent, is a unit that measures employee workload. In PMI, FTEs can be displayed in the scheduling module instead of hours, providing a more intuitive understanding of staffing levels. The number of hours a FTE works per day can be set in the cockpit settings. The Staffing guide in PMI uses the determined FTE to suggest daily hours in 0.5 FTE increments, ensuring...
The step-by-step guidance previously offered within PMI through the WalkMe tool has been phased out. We have transitioned to providing support directly through our comprehensive knowledge base, instructional videos, and the enhanced capabilities of PIA chat. These resources are designed to deliver more dynamic and in-depth assistance to meet your needs.
PIA stands for Productivity Intelligence Aid and was the name of a support feature in PM that provided first-line support and assistance. Today we have updated that chat bot with an enhanced AI helper called PIA chat. It's a sophisticated AI-powered companion that brings the power of OpenAI’s latest advancements to your fingertips. Mastering the PIA...