F&B insights report looks incorrect or empty?
If your F&B insights report looks incorrect, shows missing values, or doesn’t reflect recent activity, try the steps below before escalating....
General issues
What Is the Staff module in PMI?
The Staff module is used to manage and maintain the staffing structure for each department, including roles, salary levels, and hourly cost...
Live forecast shows zero despite formula setup
Issue: Some accounts in the Live Forecast column show 0 even though formulas exist. This is sometimes seen when: The formula appears present but...
Requesting user access in PMI
General access request (non-Radisson users): Access changes in PMI can only be made by designated system administrators within your...
Breaking down RevPAR in PMI: ADR vs. Occupancy
If you notice a drop in RevPAR (Revenue per Available Room) and want to identify whether it's due to ADR softness, lower occupancy, or event...
Accessing Group and Chain view in the adoption index
To access Group view or Chain view in the PMI Adoption Index (or GoGreen index): From the Home screen, click the PMI adoption index tile (found...
Using staffing guide values as temporary productivity targets
Using Staffing Guide Values as Temporary Productivity Targets To use Staffing Guide values as temporary productivity targets in PMI: Go to the...
Fallback value when head-office targets are missing
When head-office targets aren’t yet available, use the Staffing Guide baseline as your fallback value. This baseline is calculated using PMI’s...
SMART schedule not updating?
If your SMART schedule isn’t updating as expected after clicking Save (which causes the Save button to turn grey), here are key steps to verify...
Understanding the Scheduled Horizon and Graph Lines
The Scheduled Horizon in PMI shows how far into the future schedules are active and where PMI’s SMART forecast begins. In Legacy Tables and...
