Accessing video playlists and tutorials in PMI

Hamburg-based RIMC Hotels & Resorts implements d2o's Productivity Management tool PMI in 16 of its hotels

Written by Geson Perry

May 21, 2025

May 21, 2025

Users can find in-app help and video guides in several places within the PMI platform:

In Each Module (PMI view)

  • Look for the video icon beside the property name in the top bar. Clicking this opens a relevant tutorial playlist for that specific view (Module).

Knowledge Base Blade

  • Available from the side menu, the Knowledge Base blade includes both:
  • Articles with step-by-step instructions.
  • A curated video list covering common tasks, including mapping and data uploads.

PIA Chat Welcome Message

  • The first-time message from PIA Chat includes:
  • A link to video tutorials.
  • A button to open the Knowledge Base blade directly.

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