If employee names do not line up with the shift cells in Schedule, the two sections may be displaying different row heights. The mismatch can become more noticeable further down the employee list.
A visual mismatch alone does not tell us whether the underlying shift assignments are affected. The cause and a fix need to be verified by support.
What to do
Do not reorder employees or move shifts simply to make the rows line up. If you cannot confidently identify which employee a shift belongs to, pause edits to the affected rows. Use Contact support to report the mismatch.
What to include in your report
- The property, department, schedule name and period.
- A screenshot showing both the employee names and the affected shift rows side by side. Mark where the mismatch is visible if helpful.
- Your browser and version, browser zoom level and display scaling setting, if known.
- Whether the mismatch is visible immediately or appears after scrolling, and whether it becomes larger further down the list.
These details help support investigate the display; they do not establish the cause. If you have already supplied them in the chat, confirm that you are reporting the same issue and add only any missing details.