If your SMART forecast displays a flat line—such as 3 hours per day—it typically indicates that the system is constrained by specific settings, preventing dynamic adjustments based on activity levels.

Primary Cause: Min/Max Settings

The most common reason for this issue is that the minimum and maximum hours in the SMART configuration are set to the same value. This setup restricts SMART from adjusting hours in response to fluctuations in demand or activity.

How to Check and Adjust Min/Max Settings

1. Navigate to the Cockpit:
   • Open the relevant department’s Cockpit in PMI.
2. Access Tools and Settings:
   • Click on the Tools and Settings icon (usually represented by a gear or wrench symbol).
3. Review Min/Max Hours:
   • Locate the Min/Max Hours section.
   • Check if the Minimum and Maximum hours are set to the same value (e.g., both at 3 hours).
4. Adjust Values:
   • If both values are identical, modify them to allow flexibility. For example:
   • Set Minimum Hours to 2.
   • Set Maximum Hours to 5.
   • This range enables SMART to allocate hours dynamically based on actual demand.
5. Save Changes:
   • After adjusting, ensure you save the changes to apply the new settings.

Additional Considerations

• User Permissions:  Ensure you have the necessary permissions to modify Min/Max settings. If not, contact your system administrator.
• Historical Data: If SMART lacks sufficient historical data, it may default to static values. In such cases, consider manually adjusting the forecast or consulting with your administrator.
• Cost Driver Accuracy: Verify that your primary cost drivers are accurately forecasted. Inaccurate inputs can affect SMART’s calculations.