How to verify that re‑allocated hours are not double-counted or missing in benchmarking?

Written by Geson Perry

May 21, 2025

May 21, 2025

Benchmarking reports do not pull data directly from schedules or timesheets, but rely on the saved data in each department’s cockpit. If hours are re-allocated from one department to another, or shared across multiple properties, head-office users should follow these steps to ensure the accuracy:

Step 1: Validate Hours in the Original Cockpit

  • Open the cockpit for each property and check the department from which hours were re-allocated.
  • If the cockpit has a red background, this means the latest data (including any hour re-allocation) has not been saved — and will not appear in benchmarking.
  • Ensure hours are saved and locked in both the source and target departments.

Step 2: Confirm Where Hours Are Booked

  • Re-allocated hours must only appear once. Check that the hours have not been duplicated by being entered in both the original and receiving departments.
  • If hours are manually adjusted, verify that the adjustment has been made only in one location.

Step 3: Use Consolidated Views for Group Validation (optional, if enabled)

  • In Management Perspective > Consolidated View, you can group properties and compare hours by department type.
  • This can help identify if a department seems unusually high or low — a clue that hours may be missing or double-counted.

🚫 Do not use Benchmarking as the validation source

Benchmarking does not show re-allocation logic or source-level details. It simply displays the saved result — so discrepancies must be investigated at the departmental cockpit level, not in the benchmark output.

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