How to contact d2o support
If you’re experiencing an issue in PMI, you can reach our support team: Email: support@d2o.com Submit a support ticket: Create a request here No...
Portfolio perspective
Why rows turn green, red, blue or grey in the account mapping table
What the Row Colors Mean in the Account Mapping Table The Account Mapping Table uses color indicators to help you quickly understand the status...
Can’t find RevPOLU in the Flash report
RevPOLU is not displayed in the Flash report. Flash focuses on pacing and performance for each revenue centre using Forecast, Budget, and Last...
Why PMI might feel slow today
PMI occasionally feels a bit slower when it’s handling unusually large background tasks — for example, during major data imports or when running...
Holiday Hours in PMI
Holiday hours (paid holidays / paid time off) should not be entered into PMI. Only hours that were actually worked, whether regular or overtime,...
Deleting or Removing Users in PMI
If you’re having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active,...
Labour cockpit – Understanding Smart MTD vs. Smart Month-End Hours
Smart MTD hours (month-to-date) and Smart Month-End hours represent different time perspectives of the same Smart forecast.Smart MTD shows the...
More than 1000 properties are d2o customers
The d2o customer base continues to grow steadily Here is a snapshot as we head into Q4 2025: 1,000+ hotel chains and properties across multiple...
Last Year productivity shows as 0 in Budget & Forecast Issue
The Last Year productivity column in Budget & Forecast may display as 0.00, even though actuals (hours, room nights, revenue) exist for the...
PMI navigation — 3 levels to remember
About PMI Modules and Navigation PMI is structured into modular components to help users navigate tasks efficiently. Understanding how modules,...