How to contact d2o support
If you’re experiencing an issue in PMI, you have several ways to reach our support team: Use the PIA Chat Support Blade If PIA Chat can’t resolve...
PMI prediction
Worker missing from your schedule?
Hidden but history intact → Deactivated: Name won’t appear in pick‑lists, but past shifts still show in reports. Reactivate by ticking “Active.”...
PIA chat – R&P and financial context
If you’re using the Revenue & Productivity (R&P) module in PMI, keep in mind that this module focuses on revenue and productivity metrics...
How to change covers on historical dates
If you need to update covers on a past date, use the Flash Report instead of Live Forecast. Follow these steps: Navigate to the Flash Report....
Goal Distribution Tool (GDT)
What is GDT? The GDT helps set long-term sustainability goals at the chain level, breaking them down into property-specific and monthly targets....
Understanding zero OTB in Flash report
In PMI, the Flash Report provides a daily overview of revenue figures, both actual and forecasted, across all departments. Users may encounter...
Changing revenue for today & tomorrow in PMI
Key Points to Remember: Budget & Forecast Module changes totals on a monthly basis only. Flash Report allows you to edit historical values....
Missing labour cost in Portfolio perspective
If you’re not seeing any labour cost for some properties in Portfolio Perspective. Explanation & Resolution: Empty Box Means No Data: In...
Ensuring accurate revenue mapping for accounts
Ensure that revenue linked to each account is accurately mapped and displayed in PMI. Start by reviewing the Flash Report to confirm that...
Low SMART Hours?
If your cockpit displays unexpectedly low SMART hours, the most common cause is that the Productivity forecast is set too high. Why This Happens:...