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Troubleshooting

What does “Display per unit” do in the percent block?

The "Display per unit" checkbox in the Percent block changes how percentages are calculated and shown. Instead of calculating percentages based on total values, it shows them relative to each operational unit — like per room night, guest, or cover. Use "Display per unit" if you want to: Break down a percentage cost by unit (e.g., linen cost per room or food cost per cover) Compare costs...

What does “Factor” mean in the value block?

In PMI’s Planning module, the “Factor” option allows you to automatically multiply values from other lines — instead of entering a fixed value or percentage manually. It’s perfect for calculating costs or figures tied to volume or activity levels. Example 1: Laundry Cost per Guest Night Let’s say you want to calculate laundry cost in the P&L, and you know your hotel spends $2 per guest...

How to create or customize a report in PMI Planning

In PMI’s Planning module, you can tailor reports to your needs by customizing existing views or creating new ones, provided you have the appropriate user rights. There are two main ways to get report-style outputs. 1. Customize a View in the Accounts Page (most common) If you are in Planning → Profit & Loss → Accounts, you can: Use the filters and dropdowns to select version (Budget,...

Can I add a new account without downloading and uploading an Excel file?

Only sub-accounts can be added manually within PMI. If you’re trying to add a completely new account (i.e., not under an existing account), this must be done using the Excel upload template. To Add a Sub-Account (no file needed): You can add a sub-account in Planning → Profit & Loss → Accounts: Switch to Edit View (gear icon top-right must be active). Locate a parent account that is not...

Why “Live forecast” appears instead of “Actuals” in P&L at month start

In the Planning Module Settings, each chain or property can define an Actual Date Delay Offset. This determines how many days PMI waits after month-end before switching from “Live Forecast” to “Actuals” in the P&L view. Example scenario: For a chain/property, Actual Date Delay Offset is set to 7 (could be any number like 2,3 or 5 etc.). If the “Use HQ Actual Delay Offset” box is checked,...

Accessing video playlists and tutorials in PMI

Users can find in-app help and video guides in several places within the PMI platform: In Each Module (PMI view) Look for the video icon beside the property name in the top bar. Clicking this opens a relevant tutorial playlist for that specific view (Module). Knowledge Base Blade Available from the side menu, the Knowledge Base blade includes both: Articles with step-by-step instructions. A...

Recommended routine for ensuring end-to-end data integrity

To maintain accurate reporting and data consistency across PMI modules, validate data at the point of entry—not in the reporting tools. Daily Checks – Validate at the Source: Labor Hours → Confirm yesterday’s hours are saved and correct in the Timesheet cockpit. Revenue → Cross-check revenue figures in the Flash Report or Mapping, where revenue is imported and categorized. OTB Forecast →...

How to verify that re‑allocated hours are not double-counted or missing in benchmarking?

Benchmarking reports do not pull data directly from schedules or timesheets, but rely on the saved data in each department’s cockpit. If hours are re-allocated from one department to another, or shared across multiple properties, head-office users should follow these steps to ensure the accuracy: ✅ Step 1: Validate Hours in the Original Cockpit Open the cockpit for each property and check the...

How does PMI handle departments with zero historical data when calculating SMART-schedule guidance

If a department has no historical data, PMI cannot use its SMART algorithms, which rely on past patterns to suggest efficient staffing levels. Instead, PMI falls back on cost driver logic as the primary basis for scheduling guidance: Here’s how it works: Cost Driver-Based Scheduling: The system uses a linked cost driver (e.g., room nights, covers, revenue) to estimate required hours. This...

How can I tell if last-year hours are missing or showing under the wrong department in the Timesheet report?

The Timesheet report doesn’t flag issues directly, but there are a few on-screen cues that can help you identify if something’s off — particularly when viewing last-year hours. Visual Cues & Hover Tooltips Hover over a cell in the Months or Year view: A tooltip popup will appear showing the breakdown, including last-year hours (if available). If the tooltip is missing data or shows...