FTE, or Full-Time Equivalent, is a unit that measures employee workload. In PMI, FTEs can be displayed in the scheduling module instead of hours, providing a more intuitive understanding of staffing levels. The number of hours a FTE works per day can be set in the cockpit settings. The Staffing guide in PMI uses the determined FTE to suggest daily hours in 0.5 FTE increments, ensuring...
The step-by-step guidance previously offered within PMI through the WalkMe tool has been phased out. We have transitioned to providing support directly through our comprehensive knowledge base, instructional videos, and the enhanced capabilities of PIA chat. These resources are designed to deliver more dynamic and in-depth assistance to meet your needs.
PIA stands for Productivity Intelligence Aid and was the name of a support feature in PM that provided first-line support and assistance. Today we have updated that chat bot with an enhanced AI helper called PIA chat. It's a sophisticated AI-powered companion that brings the power of OpenAI’s latest advancements to your fingertips. Mastering the PIA...
Encountering server errors in new PMI views like GoGreen, can be a frustrating experience that hampers your operational efficiency. Here's what you can do: 1. Refresh Your Browser: A quick fix that works more often than you'd think. Simply refresh your browser page. This can sometimes eliminate temporary glitches causing the server errors. 2. Clear Your Browser Cache: Stored cache and...
Understanding when and how PMI prediction data refreshes is key to maintaining accuracy and trust in the system. Here's a brief guide: Data Refresh Cycle: PMI predictions are typically updated automatically at regular intervals. Daily refreshes handle short-term forecasts (0-10 weeks), weekly updates are for mid-range forecasts (11 weeks to 6 months), and biweekly updates manage long-term...
Having trouble with the PMI prediction algorithm? Follow these streamlined steps to identify and fix data-related issues: Verify Import Status: Begin by checking PMI's import status page to ensure data is being correctly updated. Any import problems will be flagged here. Review Data Integrity: Use the drill-down feature to review imported data and verify its accuracy against your...
If you're having issues with the custom rows (information and calculation rows) in the PMI Schedule, here are some things to consider: Green Rows: The custom rows in PMI Schedule, both information and calculation rows, are displayed with a green background color. This is a design feature to help users easily identify these rows. Visibility Issues: If one user can see the green rows but...
If you want to change a schedule in PMI, you usually need to be a manager, like a Department Head or Front Office Manager. You can make these changes in the PMI scheduling module's cockpit, for both past and future schedules. Remember, you need to have cockpit owner or administrator rights to change Min/Max settings, which affect the SMART forecast and scheduling.
To register consumption, use the 'Add consumption' button within the cockpit. This allows for the input of new consumption values easily. If needing to update an entry, simply input the new value; PMI will override the previous entry with the new one, ensuring the latest data is always reflected. However, note that imported values cannot be overwritten in this manner. For tracking food waste...
Management of user-related requests for some chains and properties are managed centrally and not PMI support. If this is the case for you then kindly open a ticket through your own chain support platform. Below is a general step-by-step guide to request PMI user access on Hotel Kit management platform: Go to the Tasks section. Click on Add Task and select your hotel chain. Proceed to Select...