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Troubleshooting

Resolving Data Discrepancies Between PMI and Your Source System

The data in PMI are extracted not only from an export file we receive but also through various active APIs that provide real-time data from the source system interface. If you find any discrepancies, you can cross-check the figures using the Import status module in PMI. The module lets you track down imported data at a granular level, which can considerably simplify the process of validating...

Troubleshoot data in the Import Status view

Accessing the Import Status View: Navigate to the main menu and select Import Status. Choose your desired chain, property, status, and interface filters. The view will display detailed import information for the selected property. Troubleshooting Missing or Delayed Data: If Interface Status is “In progress”: This indicates that data is actively being imported and is currently in the ingestion...

Efficient Data Analysis Without Using the Query Library

If you don’t use the query library, you can still take screenshots and ask questions. The bot remembers the last 5 interactions, allowing you to ask it to analyze data in light of recent screenshots. You can switch between views, capturing snapshots and instructing the bot to wait for the next screenshot before responding. This way, you can efficiently gather and analyze data across different...

What does GG stand for?

In PMI “GG” stands for GoGreen. This initiative focuses on sustainability and environmental responsibility. The abbreviation “GG” is commonly used by users when referring to sustainability tools and features within the full PMI software suite called GoGreen. For more about the GoGreen module view this article: GoGreen home...

Invisible split shifts in schedule printouts without codes

If you're experiencing issues with split shifts not showing when printing the schedule without codes, it could be due to the level at which the shift code was created. Here's a brief troubleshooting guide: Check the Shift Code Level: If the shift code was created at the department level, it will only be visible within that specific department. This means that if an employee is working a split...

Forecast discrepancies in cockpits

If the forecast data in the cockpit does not match the actuals, showing discrepancies in the Monthly To Date (MTD) usage, a potential cause is that a cost driver was not forecasted, leading the system to calculate zero forecast and only display actuals. Steps to Resolve: 1. Verify Cost Drivers: Ensure all relevant cost drivers have been forecasted for the period in question.2. Update...

Split management in the mapping view

Here is a short introduction to understand how values or accounts are split across multiple departments in PMI. Split Mapping Overview: Splits allow you to allocate a percentage of an account’s value to multiple departments. For instance, if a revenue account is relevant to both the Executive Lounge and Breakfast, you can use the “Split mapping” feature to divide the value accordingly....

Adjusting productivity targets in budget and forecast

Issue: Productivity targets are not aligning with actual performance, and adjustments are needed to improve the PMI adoption index score. Recommendation: One idea can be to copy the Live forecast number into the Forecast to align the numbers initially. Adjustments made in the Budget and Forecast module are critical for accurate performance tracking and cannot be altered directly within the...