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Troubleshooting

Why is the hours total different in the table and the graph?

The difference in hours comes down to the type of forecast being displayed: Management Forecast (Table): This is the forecast set manually by management, based on their expectations and strategic goals. It reflects planned hours to meet operational needs. SMART Forecast (Yellow Bar in Graph): Generated by PMI’s SMART system, this forecast uses machine learning and historical data to provide a...

Glossary of Terms

Stuck on a term or abbreviation? Check out our PMI Glossary for quick definitions and insights into common terms and abbreviations. Simplify troubleshooting by understanding the language behind the processes! Click here to visit the PMI...

Resolving Data Discrepancies Between PMI and Your Source System

The data in PMI are extracted not only from an export file we receive but also through various active APIs that provide real-time data from the source system interface. If you find any discrepancies, you can cross-check the figures using the Import status module in PMI. The module lets you track down imported data at a granular level, which can considerably simplify the process of validating...

Troubleshoot data in the Import Status view

Accessing the Import Status View: Navigate to the main menu and select Import Status. Choose your desired chain, property, status, and interface filters. The view will display detailed import information for the selected property. Troubleshooting Missing or Delayed Data: If Interface Status is “In progress”: This indicates that data is actively being imported and is currently in the ingestion...

Efficient Data Analysis Without Using the Query Library

If you don’t use the query library, you can still take screenshots and ask questions. The bot remembers the last 5 interactions, allowing you to ask it to analyze data in light of recent screenshots. You can switch between views, capturing snapshots and instructing the bot to wait for the next screenshot before responding. This way, you can efficiently gather and analyze data across different...

What does GG stand for?

In PMI “GG” stands for GoGreen. This initiative focuses on sustainability and environmental responsibility. The abbreviation “GG” is commonly used by users when referring to sustainability tools and features within the full PMI software suite called GoGreen. For more about the GoGreen module view this article: GoGreen home...

Invisible split shifts in schedule printouts without codes

If you're experiencing issues with split shifts not showing when printing the schedule without codes, it could be due to the level at which the shift code was created. Here's a brief troubleshooting guide: Check the Shift Code Level: If the shift code was created at the department level, it will only be visible within that specific department. This means that if an employee is working a split...