If you’re experiencing an issue in PMI, you can reach our support team: Email: support@d2o.com Submit a support ticket: Create a request here No matter how you contact us, we’re here to help get you back on track quickly!
About PMI Modules and Navigation PMI is structured into modular components to help users navigate tasks efficiently. Understanding how modules, views, and pages are organized will help you find the right workspace quickly—whether you’re analyzing revenue, adjusting forecasts, or tracking sustainability goals. PMI modules overview PMI is built around a core module with several optional...
PMI doesn’t have a separate “units” toggle; the temperature follows your personal language/locale. Profile menu: Click your name (top-right) ▸ Settings / Personal preferences. Change language English (UK) → Celsius (°C) English (US) → Fahrenheit (°F) Save & refresh: Log out / in (or refresh the browser). The weather icon now shows the new...
Users can find in-app help and video guides in several places within the PMI platform: In Each Module (PMI view) Look for the video icon beside the property name in the top bar. Clicking this opens a relevant tutorial playlist for that specific view (Module). Knowledge Base Blade Available from the side menu, the Knowledge Base blade includes both: Articles with step-by-step instructions. A...
If you’re unsure whether certain PMI modules are enabled for your property or user role, the easiest way to check is by looking at your main menu navigation inside PMI. What to Look For:Modules will show as menu items in the left sidebar or in the top navigation menu when you click the main menu (hamburger icon). Here’s what each enabled module looks like: PMI R&P: Always visible,...
The Mapping Demo is the first step when preparing an anonymous demo site with fictitious departments and property names. It’s accessible under Global settings > Mapping Demo in PMI. Note: this feature is available only to d2o employees What’s it for? Use Mapping Demo to create a deployable demo site based on existing chain databases. This is great for demos or training purposes where real...
d2o, short for Deadline2Online, founded in Norway in 2000 by CEO Young N. Nguyen, d2o embraces Scandinavian values of sustainability, shifting hoteliers from deadline-driven tasks to real-time resource optimization. Led by COO Hoang Nguyen, VP of Strategic Initiatives Henrik Gerdin, and CFO Laurence Massem, the team fosters innovation and simplicity while supporting over 10,000 hoteliers...
Issue: Users ask broad questions like “Where is my data?” or “What do these figures tell you about my productivity?”without providing sufficient context or visual input. If you're unsure why specific data or insights aren't displaying as expected, ensure your query includes enough context. You can also use the Query Library, which offers premade queries tailored to common needs—screenshots...
Stuck on a term or abbreviation? Check out our PMI Glossary for quick definitions and insights into common terms and abbreviations. Simplify troubleshooting by understanding the language behind the processes! Click here to visit the PMI...
Accessing the Import Status View: Navigate to the main menu and select Import Status. Choose your desired chain, property, status, and interface filters. The view will display detailed import information for the selected property. Troubleshooting Missing or Delayed Data: If Interface Status is “In progress”: This indicates that data is actively being imported and is currently in the ingestion...