Deleting or Removing Users in PMI
If you’re having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active,...
News & articles
Labour cockpit – Understanding Smart MTD vs. Smart Month-End Hours
Smart MTD hours (month-to-date) and Smart Month-End hours represent different time perspectives of the same Smart forecast.Smart MTD shows the...
More than 1000 properties are d2o customers
The d2o customer base continues to grow steadily Here is a snapshot as we head into Q4 2025: 1,000+ hotel chains and properties across multiple...
Last Year productivity shows as 0 in Budget & Forecast Issue
The Last Year productivity column in Budget & Forecast may display as 0.00, even though actuals (hours, room nights, revenue) exist for the...
PMI navigation — 3 levels to remember
About PMI Modules and Navigation PMI is structured into modular components to help users navigate tasks efficiently. Understanding how modules,...
Flagging one-off events
Scenario: A single day (concert, trade-fair, planned outage, etc.) will spike or dip demand. If you leave it untouched, PMI Prediction will use...
Which department should I fix first in the PMI Adoption Index dashboard?
Use the “Weight (high → low)” view and follow this checklist in the PMI adoption index. Colour only shows how far off-target a department...
PMI adoption index is dropping – Quick troubleshooting guide
Symptom: PMI Adoption Index slips below the target (8.0) or the Index trend graph shows a downward slide. 1. Pin-point the heaviest drag Open...
Why can’t I see the “ Add Note ” icon in a department’s Schedule table?
Symptom In one cockpit the Schedule table shows no note icon beside the daily hours, while other departments do show it. Cause That cockpit...
GoGreen – “Green-Light” Routine
Every day 1. Banner is green? Great – data’s in. If red, chase the missing file. 2. Progress bar colour: • Red bar → already over target → find...
